FAQ
Honest answers to the questions we get most.
Still have a question? It's probably fastest to just book a free 30-minute call.
Pricing
- How much does the AI Receptionist cost?
- The AI receptionist is included in every Traccion plan — there is no separate price for it. Plans differ by capacity (voice minutes, texts, seats, locations), not by features. See the pricing page for current plans. No revenue share at any tier.
- How much does AEO and Visibility cost?
- AEO and visibility are included in every plan: tracking across 5 AI engines, published answers, and Google Business Profile management. Larger plans step up from weekly to daily tracking and more published content — details on the pricing page.
- How much does Custom Software cost?
- Custom software is scoped with your plan: small tools ship in 2 to 3 weeks, full internal products in 4 to 8 weeks, and larger platforms run on a retainer. Every scope is a fixed quote after a free call — no hourly billing, no surprises.
- How much does AI Marketing cost?
- Ad management is built into Growth and Scale plans. Your ad spend goes directly to Meta and Google with no markup. We recommend at least $2,000/mo in ad spend for a clean optimization signal.
- Do you take a revenue share or closed-deal fee?
- No. Every plan is a flat monthly price. We never take a cut of your revenue or charge per booked job.
- Is there a setup fee?
- Only the Lite and Pilot receptionist tiers have a one-time $79 setup fee. Every other plan has no setup fee.
Contracts and terms
- Am I locked into a contract?
- No. Everything is month to month. Cancel any month and you keep everything through the end of your billing period.
- What happens if I cancel?
- Your AI keeps working through the end of the period you paid for. You can export your data and keep any software we built for you.
- Can I change plans later?
- Any time. Upgrade or downgrade whenever your call volume or needs change, and the change takes effect on your next cycle.
Languages and integrations
- What languages does the receptionist speak?
- English and Spanish out of the box, and it switches automatically on the first word. Pilot and up also handle Mandarin, Tagalog, and more.
- Does it work with my calendar?
- Yes. It reads and writes to Google Calendar and most major booking systems, so it confirms real appointments on the call.
- What tools can you connect to?
- QuickBooks, Stripe, Twilio, Google Business Profile, Mailchimp, HubSpot, and most tools with an API. If you use it, we can usually connect it.
- Do I get my own phone number?
- Yes. Pick a local area code and we provision a fresh line you own, or forward your existing number to it.
Security and data ownership
- Who owns my data?
- You do. Your calls, customers, and any software we build are yours. You can export everything at any time.
- How is my data protected?
- Every integration credential is encrypted at rest with AES-256-GCM, row-level security isolates each account in the database, and all traffic runs through Cloudflare with TLS.
- Are calls recorded and disclosed?
- Yes. Every recorded call opens with a recording notice, and callers are told up front they are speaking with an AI assistant.
- Where does payment info go?
- Checkout and billing run entirely on Stripe. Card numbers never touch Traccion servers.
Onboarding and support
- How long until I go live?
- The receptionist can be live in about five minutes. You sign up, pick a number, and it starts answering right away.
- Do I have to train it myself?
- No. We seed it with your services, hours, pricing, and FAQs from your website, and you can fine-tune anything from your dashboard.
- What kind of support do I get?
- Real human support from our team. Not a chatbot, not a ticket queue. On higher tiers you get a dedicated success manager.
- Can you build something custom for me?
- Yes. Our Custom Software team builds CRMs, dashboards, and automations around your business, with a fixed price after a free scoping call.